Opis
This fifteen-unit course is ideal for both in-service and pre-service students. It deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests� problems, writing short e-mails and letters, suggesting places to visit and explaining how things work.Contents1 Introductions2 The Check-in3 The hotel bedroom4 The bathroom, the porter5 Services in the hotel6 Location of facilities7 Room services8 Problems and solutions9 Taking bar orders10 In the restaurant (1)11 In the restaurant (2)12 Interesting places to visit13 Enquiries14 Using the phone15 The check-outPersonal job filesSpeaking practiceTapescriptsVerb list
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